Place your request to update/delete your data


    Please read our FAQs first before applying.

    Q: When is the GDPR coming into effect?

    A: The GDPR was approved and adopted by the EU Parliament in April 2016. The regulation will take effect after a two-year transition period and, unlike a Directive, it does not require any enabling legislation to be passed by the government; meaning it will be in force May 2018.

    Q: What constitutes personal data?

    A: Any information related to a natural person or ‘Data Subject’, that can be used to directly or indirectly identify the person. It can be anything from a name, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer IP address.

    Q: What rights do I have as a consumer?


    • The right of access – Individuals will have the right to know exactly what information is held about them and how it is processed.
    • The right of rectification – Individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
    • The right to erasure – Also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
    • The right to restrict processing – Refers to an individual’s right to block or suppress processing of their personal data.
    • The right to data portability – This allows individuals to retain and reuse their personal data for their own purpose.
    • The right to object – In certain circumstances, individuals are entitled to object to their personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.

    Q:What data does IBC collect?

    A: IBC collects 3 types of data from users:

    1. Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refused to do so many prevent you from using certain features of the Site.
    2. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing Site.
    3. Data From Contests and Surveys: Personal and other information you may provide when entering contests and/or responding to surveys.

    Q: Can I avoid collecting personal data when using the IBC website?

    A: Users have the option to Decide which cookies you want to allow ( Essential, Functionality, Analytics, Advertising) via the Notification present on our website.

    Users may contact IBC’s dedicated GDPR support team to discuss other options for minimizing the collection of personal data where possible. Please keep in mind that certain information is absolutely necessary to experience the full functionality of our site and services.

    Q:How long does IBC keep collected data?

    A: IBC will keep collected data (such as email address, telephone number, payment information etc.) as long as any of your purchases are still under warranty contract. We store and keep this data in order to facilitate communication and prevent fraudulent behaviour.

    Q: How can I check how my data is being handled?

    A: You can send us a message using the above form and our Data Privacy Officer will reply to you within 48h